Get in Touch With Us
Got a question about something you have read on arthouse1.co.uk, spotted an error, or want to suggest a brand we should look at? This page covers how to reach us and what kind of enquiries we are best placed to help with.
The Best Way to Reach Us
Email is the most reliable route to our team. Write to us at [email protected] and a member of the team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually looked at what you sent.
To help us respond faster, tell us upfront what your message is about. If it relates to a specific brand, a bonus offer, or a particular page on the site, a link or a short description saves everyone time.
What We Can Help With
- Site content and accuracy — If a bonus figure, wagering condition or piece of information on one of our comparison pages looks out of date, let us know. Offer terms at gambling operators change often, and we would rather correct something quickly than leave it wrong.
- Questions about how we rank casinos — If you would like more detail on why a particular site sits where it does in our comparisons, we are happy to explain the reasoning behind our ratings.
- Suggestions for brands to cover — Come across a casino or betting site operating outside the Gamstop scheme that you think deserves a look? Tell us the name and we will consider it for review.
- General feedback — Whether it is about site usability, missing information, or something you would like to see covered, reader input genuinely shapes what we publish next.
- Support and self-exclusion questions — If you or someone you know is finding gambling difficult, please say so in your message. We can point you towards independent support organisations and information on managing play responsibly.
A Word on What We Cannot Do
We are an independent comparison and information resource, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity documents, or intervene in a dispute between you and a gambling site. For anything account-specific — balances, bonus crediting, verification, or a complaint about a particular game or offer — the operator's own support team is the right first stop, since they hold your account details and can act on them directly.
What we can do is help you understand how these sites generally work, including how Trusted Non GamStop Casinos UK are assessed, so you know what questions to ask before you sign up anywhere.
What Happens After You Send a Message
Every message is read and answered by a person, not a script. We aim to reply within a reasonable working timeframe, though volumes can vary, particularly around new site launches or major bonus updates when enquiries tend to pick up. If your question needs input from more than one person on the team, it may take slightly longer — we would rather give you an accurate answer than a fast but incomplete one.
Before You Get in Touch
A few checks can save you a round trip:
- If your question is about a specific casino's offer, check the terms listed alongside that offer on our comparison pages first — many common questions about wagering requirements, minimum deposits or spins expiry are answered there.
- If it is an account or payment issue with a casino itself, contact that operator's support directly, since only they can view your account.
- If you are asking about eligibility or the rules around gambling outside the Gamstop scheme, have a read of our guidance on non-Gamstop casinos in the UK, which covers licensing and consumer protection in general terms.
Keeping Our Reviews Honest
Sites Not On Gamstop earns commission when readers sign up through some of the links on this site, but that arrangement never decides how a casino is rated or where it appears in our rankings. If you think an offer, a rating, or anything else we have published does not reflect reality, tell us. Reader corrections are one of the ways we keep this site accurate, and we take that seriously.
Reminder: gambling is for adults aged 18 and over. If you have self-excluded through Gamstop, that is a personal decision worth respecting for your own reasons, and nothing on this page is intended to pressure anyone either way.
Thank you for reading, and for taking the time to reach out. We look forward to your message.